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Need to Know Info

With many years of experience in changing standards and regulations in the claims processing industry, eProvider Solutions has become adept at meeting the obstacles head on. We are actively preparing our office for the ICD-10 transition and are carefully considering how to assist our providers in their transition. Click the read more button for answers to Frequently Asked ICD-10 questions and helpful web links.


Frequently Asked Medicare Questions

These Questions are often asked to Service Providers like Us.

Q. Are you prepared to meet the ICD-10 deadline of October 1, 2015?
A. Yes, we have been prepared since the implementation of 5010 in 2011.

Q. Can you verify that you have updated your system to Version 5010 standards for electronic transactions?

A. Yes, eProvider Solutions is compliant with all 5010 requirements.

Q. Who will be my primary contact at eProvider Solutions for the ICD-10 transition?

A. Providers will work with their primary customer support representative. Payers will work with our payer implementation team at This email address is being protected from spambots. You need JavaScript enabled to view it..

Q. Can we set up regular check-in meetings to keep progress on track?

A. Providers may contact their primary customer support representative, and payers may contact our payer implementation team at This email address is being protected from spambots. You need JavaScript enabled to view it. to set up any meetings desired.

Q. Can my practice send test claims with ICD-10 codes to see if they will be accepted by the payer? 

A. Yes we are able to perform clearinghouse validation, but claims can only be tested with payers that are ready and willing to accept test files. Providers may contact their primary customer support representative, or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., to obtain directions on submitting test claims.

Q. Can you provide guidance or training on how my clinical documentation will have to change to support ICD-10 coding?

A. Please refer to the CMS links below for resources that will assist you in understanding the coding changes.

Q. Do you anticipate any pricing changes for your services due to the switch to ICD-10?

A. Claim fees will not be impacted by the switch to ICD-10. If your facility requires consulting, mapping changes or edits standard fees would apply.



 

 


 

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